FAQ

Festwick GlowSwing™ (Halloween)

How big is it?

About 4.4 ft (135 cm) from the top of the ropes to the seat. The rope length adjusts, so it hangs as high or low as you like.

Does it need to be plugged in?

No. The light string runs on 3 AA batteries (not included). The remote's button-cell battery is included.

Can it stay outside?

Yes — it's weather-resistant fabric made for porches, patios and gardens. Bring it in during heavy rain or strong wind to keep it looking new.

Does it move by itself?

It hangs on ropes, so it sways naturally in the breeze. There is no motor.

What's in the box?

Ghost, wooden swing seat, hemp rope, two 2 m hanging ropes, LED light string, remote, zip tie and eye stickers. Nothing to build.

What are the free gifts?

Every GlowSwing order includes our Porch Styling Guide (PDF), sent to your email. Orders of 2 or more also include a 2-ft Hairy Spider, shipped in the same parcel. They're added to your cart automatically.

Will it arrive before Halloween?

Order by October 13 and yes. We dispatch in 1–3 business days and delivery takes 7–15 days. After October 13 we can't promise it, and we'd rather tell you than take the order.

Heated cloak

Does it plug in?

Yes. It comes with an inline controller and a cord. Four heat settings, three heated panels, warm in about a minute.

Will it arrive before Christmas?

Order by December 1 and yes. We dispatch in 1–3 business days and delivery runs 7–15 days. After December 1 we can't promise it.

Does one size really fit everyone?

It's a cloak, not a coat. The open front and adjustable waist tie wrap and overlap, so it works across a wide range of body types and goes on over everyday clothes.

How do I wash it?

Unplug and detach the controller first, then machine wash cold on a gentle cycle and tumble dry low. The heating element stays with the controller, not the fabric.

Is it safe to fall asleep in?

Treat it like any heated blanket: don't sleep with it running, and don't use it on a child. It's designed for evenings sitting still, not for overnight use.

Is this outdoor winter wear?

No. It's a heated indoor layer. For freezing outdoor conditions, layer it over a coat rather than instead of one.

What's in the box?

The cloak and the heating controller.

Orders & shipping

How long does shipping take?

1–3 business days to dispatch, then 7–15 days in transit. Shipping is free to any US address. We currently ship within the United States only.

How do I track my order?

You'll get a confirmation email when you order and a tracking email once it ships. Tracking can take 2–5 business days to show its first scan.

Can I return it?

30 days from delivery, full refund on unused items in their original packaging. Faulty or damaged items are replaced or refunded without a return — just send a photo. Email us and we'll sort it out. Full details in our Refund Policy.