Refund policy

Refund and Returns Policy

Last updated: September 19, 2026

30-day money-back guarantee

If you are not happy with your purchase, you may request a refund within 30 days of delivery. The item must be unused and in the condition you received it, with its original packaging (for clothing: unworn, unwashed, and with any tags still attached).

How to start a return

Email festwick1@outlook.com with your order number and the reason for the return. We will reply within one business day with return instructions and the correct return address. Please do not send anything back before contacting us — items returned without instructions cannot be tracked to your order and may not be refundable.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email us within 14 days of delivery with your order number and a photograph of the problem. We will send a replacement or issue a full refund, whichever you prefer. You will not need to ship the item back and you will not pay anything further.

Return shipping

For a return by choice — you changed your mind, or it is not what you expected — the cost of return shipping is yours. For a faulty, damaged or incorrect item, we cover everything.

Seasonal décor (Halloween and Christmas items)

Seasonal décor is covered by the same 30-day money-back guarantee, with these conditions:

Change-of-mind returns must be unused, in the original packaging with all components (for the GlowSwing™: ghost, swing seat, ropes, light string and remote), and requested within 30 days of delivery. Items that have been hung, displayed or used outdoors are not eligible for change-of-mind returns.
Change-of-mind returns are shipped at your expense to the address we provide after approval. Please contact us first — parcels sent without an approved return cannot be accepted.
Faulty, damaged or incorrect items are replaced or refunded in full without a return — send a photo within 14 days of delivery and we will sort it out.
Orders are sent to our fulfilment partner as soon as they are placed, so a cancellation after the order has entered processing is treated as a change-of-mind return.

Free gifts and bundles

Free gifts included with a bundle are yours to keep — you do not need to return them. If part of a bundle is returned, the refund is the price you paid for the returned item under that bundle, as shown on your order. The Porch Styling Guide is a digital download and cannot be returned on its own.

Refund timing

Refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may take a few days beyond that to show the funds. The original shipping cost is refunded only where the return is our fault.